For more about Twilio and IP Addresses, please see this support Article: All About Twilio IP Addresses. Some browsers allow a do not track (DNT) setting that requests that a web application disable its tracking of an individual user. Stack Overflow Public questions & answers; Stack Overflow for Teams Where developers & technologists share private knowledge with coworkers; Talent Build your employer brand ; Advertising Reach developers & technologists worldwide; About the company See our privacy policy for more information. We use your email address to send you information about other Twilio products, services or events in which we think you may be interested. These are used like a username and password to make API requests. Customers running older operating systems or legacy network software may need to upgrade their systems to be compatible with these changes. The security team at Twilio, a cloud communications company that claimed over $1 billion in revenue last year, could breathe a sigh of relief on Sunday night. Based in New York or Washington State: $105,200 - $131,500. In addition, we also use records containing end user personal information to debug, troubleshoot, or investigate security incidents; to detect and prevent spam or fraudulent activity; and to detect and prevent network exploits and abuse. As a global organization, we may need to transfer your personal information to Twilio affiliates, contractors, service providers, and to third parties in various countries and jurisdictions around the world. This information also helps our teams manage our ongoing relationships with our customers. Information We Generate or Collect Automatically: What Customer Usage Data and Customer Content Twilio Processes and Why, How Long We Store Customer Usage Data and Customer Content, How Long We Store Your Customer Account Data, Digital Advertising Alliances Consumer Choice, California Consumer Access and Deletion Rights, We process your personal information as a customer (or potential customer) of Twilios services information that we refer to as, We process the personal information of your end users who use or interact with your application that youve built on Twilios platform, like the people you communicate with by way of that application. this acceptable use policy (" aup ") describes rules that apply to any party (" you ", " your ", " yours ", or " customer ") using any products and services (" services ") provided by twilio inc. or any of its affiliates (collectively, " twilio ") and any user of any software application or service made available by customer that interfaces with This document is meant to be a "How To" guide to monitor for these changes. Information security policies and standards are reviewed and approved by management at least annually and are made available to all Twilio employees for their reference. For more, including code samples and a description of how Twilio signs requests to your web application see this page on how to validate Twilio requests. A controller decides why and how to process personal information. Create omnichannel campaigns with a unified, data-first platform, Prevent sign up fraud, account takeovers, and protect transactions, Build with the most flexible cloud contact center, Make, receive, and monitor calls around the world, Build interactive audio and video live streaming experiences, Create and manage email marketing campaigns, Connect employees to customers securely from anywhere, Unify your customer data to power personalized engagement, Build, deploy, and run apps with Twilio's serverless environment, Connect IoT devices to global cellular networks, Access local, national, and toll-free phone numbers, Streamline workforce operations and customer fulfillment, Deliver personalized customer experiences at scale. We collect this information so we know who you are this helps us communicate with you about your account(s), recognize you when you communicate with us through the account portal or otherwise, bill you correctly, and provide other services. It is our goal that this stated policy will help our customers stay operationally excellent, and increase your trust in Twilio. Payment information. For ease of reference throughout this Privacy Notice, Twilio also refers to the companies that are members of the Twilio Group (the Twilio Group Members) listed in our Binding Corporate Rules. If we have to do this, we will delete the impacted records when we are no longer legally obligated to retain them. If Customer or any End User violates this AUP, Twilio may suspend Customers use of the Services. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. In that situation, and that situation only, we might transfer your data in a way that constitutes a sale under applicable law. SendGrid is also a data processor for email recipients email addresses and other recipients personal information. We may anonymize personal information and use it for our legitimate business needs, and, where allowed by law, this may include records containing end user personal information. This is important for securing sensitive data, and to protect your application and servers from abuse. Twilio offers API security features, audit and rolebased access control (RBAC), Single SignOn (SSO) for access management, and offers a vulnerability disclosure program. If you are an end user of one of our customers and want to learn about how that customer handles your personal information, we encourage you to read the customers privacy policy. Support for TLS v1.0, v1.1 and weak cipher suites will be removed at that time. For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. Let us know, and we'll try and point you in the right direction. Customer Account Data is stored for up to seven years following closure of your account. If you do not want your information to be shared with an Add-on partner, then you should not use the Add-on. The company did not provide details on the extent of the . Fight fraud before it starts. We also do not allow any personal information to be used by third parties for their own marketing purposes (except in cases where you explicitly request or provide consent for us to do so, such as at a conference when you direct us to share your information with a sponsor). You are viewing an outdated version of this SDK. Please note that no service is completely secure. That's why security and privacy are key focus areas for our organization and product development. Our use of automated decision making is minimal; we use it primarily for anti-fraud purposes. For individuals in the EEA, the UK, or Switzerland, you have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws. So, unless you identify yourself specifically to Twilio, like signing into your account, we dont know who you are just because you visited our website. You will not be able to opt out of service emails from us, such as password reset emails, billing emails, or notifications of updates to our terms, unless you deactivate your account. You will be challenged to participate in forming the vision, priorities and plans for the program, which oversees the Trust & Security policy set. If you are a visitor to our website (by which we mean any website that links back to this Privacy Notice in its footer, such as to twilio.com, segment.com, or sendgrid.com), or if you are not a Twilio user and you are attending one of our events, like SIGNAL, we collect a minimal amount of data about you (depending on how much youve chosen to share with us). 4. An explicit component of our BCRs, set out in Appendix 10, is our Government Request Policy, which guides how Twilio will respond to requests from law enforcement and government entities. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person. If you do choose to set up DNT, we will automatically turn off all non-required cookies on Twilios websites for you. When you first sign up for an account, we may also ask you for a telephone number (where its relevant to the service youre using) so we can communicate a verification code to that telephone number and have you enter the code into our website. Web beacons are clear electronic images that can recognize certain types of data on your computer, like when you view a particular website tied to the web beacon, and a description of a website tied to the web beacon. These may be to provide you services (e.g., to route a call or send an email), or when necessary for our suppliers to provide services to us, or for another reason listed here. For more details on our use of cookies and other tracking technologies, please read the below section titled Cookies and Tracking Technologies.. If you decide to change your preferences at a later date, you can easily do so by clicking on the Cookie Preferences link on the bottom right of the Twilio website you are visiting. You can access Twilios BCR controller and processor policies here. Only the customer can assist you with requests for access or deletion. If you are a customer of ours, Twilio processes personal information in different ways when you use our products and services. We use this information to understand how customers are using our platform, who those customers are (if they are a company and the IP address is associated with that company), what country they are logging in from (for analytics and export control purposes), and to help improve the navigation experience. More specifically, No Shenanigans is one of our company values, and we intend to exemplify that with our Privacy Notice, which we hope will provide clear, detailed, and easy-to-read information about Twilio's privacy practices and how we process personal information. Twilio uses the parameters sent in the webhook (either GET or POST) and the exact URL your application supplied to Twilio to create this signature. The company says that, during the Twilio hack, a small number of mobile phone numbers and SMS messages containing OTPs - which are valid for five minutes - could be accessed via the Twilio console, and that all impacted customers have been notified. We hope we can resolve any disputes relating to our data protection practices between us. Session cookies are cookies that disappear from your computer or browser when you turn off your computer. We also collect IP addresses when you make requests to our APIs and in our server logs. If there are any capitalized terms in this Privacy Notice that are not defined, then those terms will have the meaning defined in your agreement with us. A cookie is a piece of data contained in a very small text file that is stored in your browser or elsewhere on your hard drive. . Twilio provides you with many ways to make choices about your data and your end users data, such as accessing it, correcting it, deleting it, or updating your choices about how it is used. Global Privacy Control. Learn more about country-specific considerations. Alternative representations and data types, Tutorials for Validating Incoming Twilio Requests. Opting out of Advertising Cookies. If youre looking for information about Authy or Frontline, please follow those links. This includes information we use to route messages and metadata about messages we refer to this information as. Name and contact information. Twilio uses a cloud architecture to provide services, and as such, does not have a fixed range of IP addresses that issue webhooks. Safeguards for data transfers. Twilio may make Add-ons available through the Twilio Marketplace. Twilio also enables sending or receiving communications through communications service providers that do not use the PSTN, such as Viber and Facebook Messenger (referred to as Over-the-Top (OTT) communications service providers). Sample applications that cover common use cases in a variety of languages. First things first: we do not sell your personal information, or the personal information of your end users. If you sign up to receive ongoing marketing communications from Twilio, like a newsletter, you can always choose to opt out of further communications through a preferences page which will be linked from any marketing email you receive from Twilio. In each case, we take care to use appropriate safeguards to ensure your personal information remains protected. This is a small project that shows how to send SMS notifications using Twilio in Symfony. "On August 4, 2022, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed. Readers will recall that cloud communications agency Twilio disclosed on August 7 2022 that hackers had accessed person information following a refined social engineering assault that noticed staff focused with SMS-phishing ("smishing") textual content messages.. Attackers despatched present Twilio workers and former staff SMS textual content messages that purported to return from the . By themselves, cookies do not identify you specifically. This Privacy Notice describes the data we collect from our customers at a high level, but you can always learn more by reading our API documentation. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. The signature uses the HMAC-SHA1 hashing algorithm with your Twilio account's auth token as the secret key. Once you've decided to add Twilio request validation to your application, you can follow one of our handy tutorials for your chosen language and web application framework. Customer and its End Users are also prohibited from using the Services to promote, or enable the transmission of or access to, any prohibited content or communications described in this paragraph. When we talk about personal information or personal data, were talking about a broad range of information. or questions, please comment on the discussion thread linked below. These changes might be minor, such as updating an address or fixing a typo, or they might be material, such as making a change that affects your rights. We process your end users communications-related data such as phone numbers, email addresses, friendly names that you create for your end users. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. You can read below about how we process visitors Customer Account Data. As a provider of software that connects with customer systems, hackers targeting the company likely saw the potential to access data from end customers through initially compromising Twilio. Cybersecurity experts agree that SMS-based authentication is better than none. For the most part, the SendGrid services collect the same data the Twilio services collect, and for the same reasons. As described in that section, JAMS Comprehensive Arbitration Rules and Procedures will conduct the dispute resolution proceedings. Secure and private by default We take the responsibility of helping you manage your customer data seriously. We may share your personal information or your end users personal information among Twilio Group Members. Information from Children. We do not sell your personal information or the personal information of your end users. Submit a request Additionally, you must keep your account password and Auth Token confidential and not disclose them publicly or to unauthorized individuals this includes accidentally distributing them in a binary or checking them into source control. If Twilio is required by law to disclose any personal information of you or your end user, we will notify you of the disclosure requirement, unless we are prohibited by law. If you choose to use Twilio to send or receive communications by way of these providers, Twilio will share communications data with these providers as necessary to route and connect those communications from the sender to the intended recipient. These transfers will often be made in connection with routing your communications in the most efficient way. When you visit a Twilio website, we process your information to market our services to you on other websites. Unfortunately, if youre a customer outside the twilio.com domain, you will not be able to load twilio.com in a web frame in any capacity starting after May 24th, 2021. This notice cost the project approximately $100 USD to send. SIDs. If we make changes that affect your rights, we will provide advance notice to you, such as by posting a message in the Twilio console, or well send an email via the address we have on file for you. The trusted platform for data-driven customer engagement across any channel. For more information please see here. You do not have to be from California to make this request. Personalization details. HTTP Authentication Twilio supports HTTP Basic and Digest Authentication. The SendGrid services work a little differently from the rest of Twilios services, and wed like to make sure youre aware of those differences. Some of our products, such as our short code service, may require you to complete an application form by providing details about your company and your intended use of the product. Professor | Security Risk Analyst at Twilio | ITILv4 9mo Report this post Twilio Magic!!! SMS works differently in every country and region. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Twilio makes requests to our APIs. More than 83 million people use GitHub to discover, fork, and contribute to over 200 million projects. Twilio Support REST API and TwiML REST API All About Twilio IP Addresses Whether you are enforcing strict firewall policies, connecting with SIP, or securing your webhook endpoints, it is important to understand Twilio's IP addresses and endpoints. Please read this page for more information on how you can frame Flex. We may need to retain data due to special circumstances (such as due to an open investigation, audit, or other legal matter). Do not use the Services to transmit or store any content or communications (commercial or otherwise) that is illegal, harmful, unwanted, inappropriate, or objectionable, including, but not limited to, content or communications which Twilio determines (a) is false or inaccurate; (b) is hateful or encourages hatred or violence against individuals or groups; or (c) could endanger public safety. For more specific information, you can learn more about the Segment services in the Segment documentation. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. Twilio user verification. We dont use this two-factor authentication phone number for purposes other than providing verification codes; however, if youve given us your phone number in another context, such as in connection with your Twilio account, we may contact you that way. In addition, we use tracking technologies to help improve the navigation experience on Twilio websites. Concluding its investigation into the breaches, Twilio says that 209 customers and 93 end users of its Authy two-factor authentication app had their accounts impacted by the attack. All Twilio account passwords have the following requirements: Passwords must contain at least 16 characters. Content Security Policy is an HTTP header that adds a layer of security protection against well known web attacks. Our customers have their own policies regarding the collection, use, and disclosure of the personal information of their end users. For an explanation of how this header is being implemented on Flex, please read this page. You can manage these technologies easily on our websites. He has helped to build and scale some of the world's most beloved products. The prohibited conduct in this AUP is not exhaustive. Passwords can't contain repeating characters of 3 or more consecutive characters (e.g., "AAAbcdef"). Please be aware that closure or deletion of your Twilio account will result in you permanently losing access to your account and the data in the account. . "The attackers then used the stolen credentials to gain access to some of our internal systems, where they were able to access certain customer data," Twilio added. Your ability to make choices about this data depends on the Twilio product or service you use and how you use the product or service. Telephone number. The first step you should take to secure your web application is to ensure that you are using HTTPS for your web application's end point. Download, test drive, and tweak them yourself. Twilio engages certain third-party vendors and service providers to carry out certain data processing functions on our behalf. Data deletion Generally speaking, you have the ability to manage your own data deletion requests in the following ways: Data retention Twilio services Our payment processor will share your billing address with Twilio. We may also need proof of identity and physical service address. You can also contact our Customer Support Team to communicate your choice to opt out. As such, our approach to privacy compliance is a global one. Finally, we may update our Privacy Notice from time to time, and we will notify our customers in advance of material changes. The particular end user personal information Twilio processes when you, our customer, use our products and services, and the reasons Twilio processes end user personal information, depends on how you use our products and services and which Twilio products and services you use. Data Collection and Email. We also provide an overview of our retention periods in our support documentation. The exact algorithm that Twilio uses to calculate the signature header (including whether or not the port number is used) is described in detail. This guide explains Twilio's policies and user controls for retaining and deleting data. These matters include litigation, law enforcement requests, or government investigations. To better protect your account more efficient, easy and meaningful for you note: Twilio Magic! the of! Customers, and contribute to over 200 million projects we are continuously working to up our security game that More about how we process your information to be from California to make this.!, someone had manipulated the code in a lengthy incident report updated concluded! 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