Charters are excluded. However, we would ask that make yourself familiar with the UK Government's guidance on passport rules for travel after Brexit and that your passport is still valid, please use this tool to check. or from another retail source, are subject to the same fees. Will out of pocket costs (including items such as individually purchased air) incurred as a result of this cancelation be reimbursed? In la carte restaurants, coupon can be redeemed for 4 menu items per person (Sushi, Wasabi, Nama, Teppanyaki, Hasuki, Food Republic, Pincho Tapas Bar or Raw Bar). Is the water onboard safe to drink? If you don't know your Log In name or password, call the number above and we'll help you with your credentials. I know Im a Latitudes Rewards member, so why dont I see my Latitudes information when I log in? Please refer to Childhood Exclusion Policy that is posted outside all Youth Programme facilities. CREDIT SCORE : 762. CREDIT LIMIT : $9000. Will I receive Rewards points for cruises taken on Norwegians sister ships? Hllb, April 4, 2018 in Norwegian Cruise Line. Is one-on-one care or babysitting services provided for children? Feel Free to wear what you like. Norwegian Communications Centre. 19952022, The Independent Traveler, Inc. Is there a customer service email for NCL? Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. When it comes to what to wear, you can go resort casual or get decked-out and look your best - it's your call. $20.00 USD per person per day for The Haven and Suites; $18.00 USD per person per day for Club Balcony Suite; $16.00 USD per person per day for all other stateroom types. Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behavior does not stop, he/she will be dismissed from the Entourage and Teen Programme for 24 hours. EUROPEAN HEALTH INSURANCE CARD AND TRAVEL INSURANCE TIPS. Future Cruise Credit FREQUENTLY ASKED QUESTIONS What is excluded in the future cruise credit (FCC) or refund? Food, drinks, loose clothing and personal items are not allowed. 5-9 year olds: Pirate, Superhero, Spy Night, Survivor, Make It To Mars, PJ Party, Glow, 10-12 year olds: Spy Night, Survivor, Hollywood, Dance Parties, Glow. The authorisation ends nightly at 10:30 p.m. Why the change in policy? Will I still earn the additional points if I change the promotion on my reservation? 5 reasons to download our app. Do you have a cruise consultant? What happens if there is a difference in cruise fare between the FCC and the booking? Donec nec fringilla ipsum. For safety reasons, Norwegian Cruise Line Holdings strongly discourages teens from travelling ashore alone in the ports of call. You or your travel partner must ask for Peace of Mind when cancelling. Great family fun is offered throughout the cruise. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. Silver: With the refreshed programme, guests who have between 20-44 points will be Silver members. Yes! Check the date your passport expires. Less than 7 days - $150 USD per person She said she was my agent and point of contact with any questions or concerns. Norwegian guests can also make and receive calls, send and receive text messages and read emails on their own mobile phones and mobile devices just as they do on land when the ship is at sea with the Freestyle Mobile Service. No age minimum, guests only must adhere to height requirements. On Jewel and Star Class ships and Norwegian Spirit: The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 13 forward port side. I am now an Ambassador member, how do I claim my complimentary cruise? If a child/teen of any age is not feeling well, he/she should visit the medical centre. What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period? This may mean different protocols from ship to ship based on local requirements. 3rd and 4th guests will be at prevailing rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. How do I receive my free Internet minutes? This website uses cookies. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip. NCL customer service are afraid of addressing the issue and are walking on egg shells about this. Box wines are not allowed on board. Can my child/teen, under 17 years old stay, onboard unattended without supervision while I go ashore? How do I prepay my service charges? You will see the discount in the shopping cart and upon check out in ncl.com. Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Will there be any cancellation fees if I cancel my onboard activity? Any full-ship charter guests during this period should contact their charter company or programme operator directly with any questions. Norwegian requests that you let the Youth Staff know if your child has allergies, is taking any medications, or has any special needs by noting this on the Registration Form. What are milestone gifts and when can I expect to receive my gift? Find out how Capital One has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey. Norwegian Cruise Line has an automatic client merge process that runs nightly. Therefore, travellers should ensure they have a suitable supply of any medication to last throughout their trip. Features 0% interest on purchases No transaction fees No annual fee Benefits Get approved in 24 hours Low cost instalment option Add cardholders for free Apply Online Find Out More Guppies Hosted Activities = Activities are hosted by the Early Years Coordinator (or Nursery Attendants on the Norwegian Escape) for parents and babies. Praesent vel lobortis ipsum. Youth Programs is the umbrella of programs for children 6 months old to 17 years old which consists of: The Guppies Program offers parents many opportunities to interact with their infants/babies/toddlers and promote growth and development of infants/ babies/toddlers 6 months - under 3 years old. What about guests with reduced mobility, disabilities or medical conditions? Parents/guardians/adults are only allowed in Splash Academy and Entourage facilities on embarkation day during the registration process. The service charges are 100% refundable. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. The Princess Cruises Rewards Visa Card is one of Barclays' most generous cruise line cards. On Norwegian Bliss and Norwegian Joy, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted at Spice H2O, starboard side. In addition, Parents should establish a plan to know where the teen will be when not in Entourage. Ready to experience the ultimate joy ride? Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven? Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. Will I receive additional Rewards points if my reservation was booked with the LATOFFER Promotion? Simply present your keycard to attend. Sodas and some other non-alcoholic beverages, Transfers (unless pre-purchased with air/sea packages), Hotel Stays pre-/post-cruise (unless pre-purchased), Wi/Fi & Satellite connection for tablets, phones/mobile devices, Government taxes, port expenses, and fees, Convenience Charge for Room Service (does not apply to The Haven and Norwegian Suites). Family Slide - Must be at least 42" (106cm). Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. The Late Night fee is charged to your onboard account. If you include the $100 I paid initially and the $300 value of the 30,000 points, you can say I used up $600 ($100 + $200 + 30,000 pts) to get $1600 in extra value from inside guaranteed to balcony view guaranteed. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. Am I guaranteed the same category on the new booking? Which benefits are delivered per person and per stateroom? Shore Excursions and speciality dining can be purchased by guests sailing on any Norwegian ship. If the child does not wish to remain in Splash Academy for the two hours, the parent or another authorised pick up person or another authorised guardian can pick up the child at any time. 3 Upvotes Reply 3 0 Marlon Fowler @marlon__fowler Cras maximus ultricies pulvinar. Travellers cheques and most major credit cards are accepted in the ports we visit. With a Norwegian Cruise Line World Mastercard, you earn 3 WorldPoints points for every $1 spent on Norwegian purchases, 2 WorldPoints points for every $1 spent on eligible air and hotel purchases and 1 WorldPoints point for every $1 spent on all other purchases. Step 2:Reflection Time - If the child continues to disobey the Youth Counsellor, a time out is issued and the parents are notified at pick-up time. Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 20 points. If you have not made final payment this will be included in your final payment amount or if final payment has already been made we will require full payment at the time it is added. NCF's are included as they are part of the cruise fare. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for: Service charges are included in this benefit. ENTOURAGE This is offered across the fleet and is not a drop off programme. All guests must provide key personal information prior to boarding the cruise ship. Never EVER Book an NCL Norwegian Cruise Until you check ALL These No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Entourage Wristband Lost and/or Cut Replacement Fee: $20.00. Guests in wheelchairs may consequently not be able to participate in certain activities or shore excursions in tender ports. Staying connected at sea could be very important to some of us. What are some commonly used cruise terms I should know? To find out more, please. For the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise). Youth Staff are not allowed to administer any medication to any child. Travel protection is always highly recommended. By I know NCL has a generic customer service email . - Children turning thirteen (13) years old during the cruise are welcome to register for and participate in the Entourage Programme beginning embarkation evening. - Norwegian Cruise Line - Cruise Critic Community. If you do not wish to bring your own wheelchair on board, please contact our U.S.-based supplier Scooteround on 001 (888) 441 7575 to arrange delivery of one to the ship. Staff will converse with you if you are open. Each guest is allowed up to two pieces of checked luggage, with a 22 kg maximum each. The centre closes at 12:00 p.m. and 5:00 p.m. Children must be picked up at these times. Cigar and pipe smoking is not permitted in the Casino. The current on board is 110 volts & 220V AC. For Splash Academy and Entourage, it is recommended that parents register their child(ren) and teen(s) as soon as they board the ship. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk Norwegian Epic only). No way to apply for your refund on the Feb 28-Mar 20 cruise using the supplied form as it only allows for dates starting March 13. If you wish to amend or cancel your booking please visit: If you have an annual Travel Insurance policy, make sure to check the Terms and Conditions and contact your insurance provider if you're not sure. Effective May 18, 2020, FCCs from either our 2020 Suspended Sailings or Peace of Mind FCC are transferable. Effective February 2, 2020, all games are $8 per play with the exception of the Formula 1 Grand Prix Racing which is $20 per play. When you check in you open a shipboard account by registering a major credit card such as VISA, MasterCard or American Express. Fusce tempus consectetur porttitor. Maximum weight: 300 lbs. 13. Will my charges to my credit card be refunded if I cancel my bookings prior to sailing? . A stateroom may be assigned any time after final payment has been received, up to the day of sailing. What if I purchase a beverage in a port of call? The deadline to use Peace of Mind is January 31, 2022. Once you have exceeded the deposited amount, your account will be closed to further charges. Points will be applied within 48 hours after you have completed a sailing. If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board? Can I convert this to my complimentary cruise? To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. Future reservations are subject to prevailing fares and offers in market at the time of booking. Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. I thought that someone may have had a past issue and has an upper management contact, or someone is just in the know and has a name and an address. Identification requirements for domestic airline travel will change for US Citizens in 2018. Contact Us - Credit Cards - Tesco Bank There is a form you fill out on NCL.com and submit. Due to this possibility, I needed to directly contact 2 hotels on a recent planned trip to swap out the card number they had on the reservation because my original card was closed and replaced with a new account. Guests must be 18 or over to gamble and claim any winnings. I will agree with the above as well. No jewellery of any kind may be worn on the slide. Service include delivery to airport. Can my child bring in electronics or personal items? - A child must be 13 years old to register for Entourage. Casinos At Sea will not run a hard credit inquiry on applicants, and only base credit decisions on player banking and gaming history as provided by third party agencies. For sailings that are 6 days or less and are a holiday sailing, 120 days prior to sailing NCL no longer uses email addresses and prefers you to use their on-line forms (according to elliott.org): For pre-cruise issues use this form: https://www.ncl.com/case-submission/pre-cruise, For post-cruise issues use this form: https://www.ncl.com/case-submission. Yes, although children are registered for and placed in the appropriate age group based on their date of birth at the time of sailing for quality programmes. When entering Entourage, Teens should have their key card and wristband available/visible. Before returning to the programme, he/she must be cleared by the doctor. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. More Info. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area. I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade? Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.ncl.com/case-submission/pre-cruise, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Please refer to the Guppies activity programme for the location, dates, and times. Yes, we recently stayed at a hotel where we could cancel up to the day before arriving. Fusce fermentum nibh odio. No. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. The programmes are: Guppies Open Play = A play space for parents and babies to play together with a variety of toys, balls, interactive games, and blocks. Platinum: With the refreshed programme, guests who have between 75-149 points will be Platinum members. Step 1: Verbal Warning - Teens exhibiting inappropriate behavior will be asked to stop immediately. The Norwegian Cruise Line Gift Voucher is the perfect way to give the gift of cruising to friends and loved ones. Full List of Chase Credit Card Customer Service Numbers The cruises can be on the same ship or different ships. Just pay with new card at hotel. Suspendisse ac tellus ultricies, hendrerit neque sit amet, laoreet leo. Is there a customer service email for NCL? - Cruise Critic NCL complaint contact info needed. - Cruise Critic Community Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier? The full value of FCC will be credited back to the guest's Latitudes profile if cancellation is outside of standard penalties. Norwegian Cruise Line | FCC | How to Redeem Future Cruise Credits **Refer to FAQ: What do I need to know about the 10-12 year old parent sign-out authorisation? Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Bank of America issues the Norwegian Cruise Line World MasterCard Credit Card, offering the following sign-up bonus: Limited Time Offer: 25,000 bonus points after you make $1,000 or more in purchases in the first 90 days of account opening.This sign-up bonus is one of the best features of this card, as it's . If you have cruised with us previously, please also provide their Latitudes Rewards number, - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well, - If you would like to upgrade, please provide the category you would like to upgrade to. If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board? After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends. Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level. It's easy! Quisque luctus metus nec placerat cursus. Click here to review the Cancellation Policy. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. How long will it take to receive my POM future cruise credit (FCC)? When can I book dining and entertainment? Yes. Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Please refer to FAQ regarding authorised pick up people. You can renew your passport online or by going to a Post Office with a Check and Send service. Chartered cruises and cruises taken at a reduced fare i.e. The Ultimate Speedway Package $199 permits you to use the race track as much as you like during scheduled opening hours for unlimited use during a 7-day sailing. Due to unpredictable circumstances at sea, Norwegian Cruise Line must reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardises the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which Norwegian Cruise Line can provide.