}. For example, listing all calls with start_date=2016-10-17 will be interpreted as beginning at midnight on that date, so all calls that occurred on that date will be included. Must be in e164 format. The tracking number will The date and time the company was created in UTC (ISO 8601 format). If a DOM node is provided as the parameter, the scope will be limited to that node and "email": "gene@example.com", These values are used for simple string matching and are most commonly used as a list of domain names to match. Contains the URLs of two images representing the volume of the call over time. CallRail will attempt to Specify the time interval to group response data. $ 39 /Per-Month Pricing Model: Flat Rate Free Trial Free Version SEE ALL PRICING Best for 1-200 users CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbounds calls to grow their business. A value of "direct" indicates that this tracking number will be served to web Most commonly PPC, direct, or Organic. Developer Educator Jun 6, 2022. of the object. "name": "Widget Shop", An object describing the source of the calls that this tracker will handle. Note: The customers phone number this message will be delivered to. Your computation should return a signature of UZAHbUdfm3GqL7qzilGozGzWV64=. CallRails Form Submission functionality works automatically for a wide variety of forms; however, sometimes A value that has been assigned to the call via the CallRail dashboard. Destination Number - The destination number is where the phone will ring when customers dial your tracking number. * We can invoke CallTrk.swap() manually to attempt a swap. "replace_tracking_number": "+14044556789" The above command does not return any response data. CallRail's integration with Clio enables you to see your leads from inbound phone calls and a log of every inbound phone call. List of cookie names to associate with user sessions. "company_id": "COM8154748ae6bd4e278a7cddd38a662f4f", The Campaign Name for this tracker. The CallRail API returns standard HTTP success or error status codes. For example, if you add a tag or note to an outbound call, youd use an outbound call modified webhook to retrieve the latest version of the call with the most recent information attached. but the captcha will be excluded. Whether or not the account is a HIPAA account. "tags": ["New Client"], If the notification is being created for an email-only user, a, Limit this notification to calls/sms to the specified agent. Agencies. Date or Date and Time in ISO 8601 format. This endpoint returns a paginated array of summary emails within the target account or company. How many calls to return for this request (default 100, maximum 250). One of. CallRail's REST API lets developers directly access and modify their data so it can be brought into an external application. Grapher is intended for anyone who wants to see an example of how to consume CallRails API. Whether or not notifications are enabled for incoming calls. Go into settings -> integrations -> select the CallRai l Integration. Text messages in the conversation are ordered by the most recent message first. Using Tags To Track Customers and Viewing their Journey, Manually Tagging Sales/ Other Tags and Deleting Sales, Tracking Organic, SMS and Social Visitors, Creating Custom Audiences With HYROS Data, Setting Up URL Rules To Catch Random Sources, Tracking Call Payments and Appointment Setters Correctly, Using Filters / Deep Analysis For High Profits, ARCHIVED Using AI Optimization To Increase ROI, CallRail Integration and Direct Call Tracking, settings -> integrations -> select the CallRai, https://support.callrail.com/hc/en-us/articles/5712149058317-How-to-Calculate-the-Size-of-Your-Website-Pool, https://support.callrail.com/hc/en-us/articles/5711709638541, https://support.callrail.com/hc/en-us/articles/5711381204877, Choose how many tracking numbers you would like to make. }', "https://api.callrail.com/v3/a/{account_id}/integration_triggers.json", "https://api.callrail.com/v3/a/{account_id}/integration_triggers/{integration_trigger_id}.json", '{ The request body below is standard for all Users. The customers city, based on the original assigned location of their phone number. Date interpretation will be done according to the specified or default time zone. The post-call webhook executes after an inbound phone call has completed and its recording and transcription have completed and attached. The conversation is broken into objects containing the. Pricing Pricing. The above command returns a JSON object like this: You can use the API to create a single integration trigger for each integration. "old_password": "password1234", // Do not use this password // A single company in CallRail can have one of each integration type. Go to your CallRail account, click Analytics (step 1), then click Settings (step 2) and select Webhooks (step 3). The URL that referred the caller to your website, available for calls placed to Website (Session) trackers. as they navigate to other pages on the site. When a visitor navigates to your website through one of the sources youre tracking, CallRails JavaScript will detect the phone numbers on your web page and swap them with the correct tracking number. "search_engine": "google", Whether the call ended with a voicemail (. If not specified, this notification is not limited by agent. }', '{ Whether or not the company has Transcripts and Call Highlights enabled. These users are identified by the role admin. Turns external form capture feature on or off for this company. Managers can manage numbers, forms, and integrations within their companies. When enabled. Either an. You can remove the caller from the Challenge list by visiting the Blocked Numbers page. This endpoint returns web session data, like the referring URL and landing page URL associated with a call to a session tracker. An array of types of Yahoo Search to be handled by this tracker. Indicates the user to receive these summary emails. "whisper_message": "", Currently the only types that can be created via the API are Webhooks and 'Custom integrations. Administrators have complete access to every company in your account. The URL of the active page at the time the call was placed, available for calls placed to Website (Session) trackers. You will need to include your use case for this endpoint in your ticket. Depending on the source type configured, different fields may be present in the Call Source object. *recent is the default view in the CallRail UI, and is the API default when no other date range parameters are specified. allowing you to associate calls to individual visitors, the keywords they searched for "company_id": 213472384 If no 888 numbers Searching for Records: Users Index Endpoint. Text message webhooks send after a text message is received by one of your tracking numbers. The new password the user would like to use to log in to CallRail. Depending on the endpoint, various parameters will be enabled for searching. } The 2-character abbreviation for the customers state, based on the original assigned location of their phone number. The customers phone number that will receive the outbound phone call once the business is connected. "config": { The phone number should be located in the provided area code. Put your marketing and conversation data to work with the new Clio and ActiveCampaign integrations. "sms_enabled": true, A summary email subscription represents a periodic email sent to a user with information about recent activity within a CallRail account. For more information, please see our, To be used if the the tracking number associated with the source tracker must be replaced due to a high number of wrong-number, robodialer, or spam calls. The customers name with certain values stylized for display. If present, only the frequencies listed in the call will be subscribed to, other frequencies will be unsubscribed from. "filters": { Each endpoint will describe the possible fields for selection. This default trigger applies to all integrations that do not have a specific integration trigger defined. This endpoint updates an existing session tracker within the target company. Click Send to execute your API request. The date and time the call started at in UTC (ISO 8601 format). CallRail's web interface is very simple, looks amazing, and there is still a lot of power underneath the hood. For example, if you add a tag or a note to a call after the call has ended, youd use a call modified webhook to retrieve the latest version of the call. This endpoint supports Pagination and Filtering. This endpoint disables a Company object in the target company. Pros. For the number setup, please configure it as follows: You can find Call Rails Javascript code inside Settings -> Integrations ->JavaScript Snippet . A JSON object containing total counts of requested summary data. API Endpoint Method URL GET /v1/calls.json Request Parameters Response Fields In addition, calls that were made to a Session Tracker (Keyword Pool) include the following fields: Provide data starting from provided date and time. Page number that should be returned for this request (the first page is 1). A link CallRail URL to the audio file of the recording in MP3 format. "name": "Widget Shop", The API will return 400 Bad Request with a helpful message if a integration trigger already exists when attempting to create a new trigger for a given integration. Workflow Contact The above command returns a single paginated JSON conversation object. If null, this notification applies for all agents. Any text notes to associate with this call. The customers phone number (in E.164 format). To obtain all calls on a specific date, specify the same date for both start_date and end_date. This webhook should not be expected to be real-time, and has a maximum delay of 20 minutes after the hangup before it fires. Lead status can be one of Lead, 'Not a Lead, 'Not Scored, or 'All. They allow software developers to send real-time call notifications to web applications and reporting systems. ", Can be one of: The minimum duration in seconds that will activate the integration trigger. Click the button on the top right that says Add API Key. For a more thorough overview of CallRail, check out the articles in the Getting Started section of our support site. For, Unprocessable Entity The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, or invalid request parameters), Too Many Requests The User or Agency has sent too many requests in a given amount of time (See. The phone number of the customer, formatted for display. Specify results that match a specific Lead Status. If the tracker has been disabled, this will be the date and time at which it was disabled (UTC, ISO 8601 format). Average duration of all calls in summary criteria range, integer. Current status of the tracker. Whether or not notifications will be sent via mobile push notification. Your CallRail Account can include multiple Companies. CallRail earns top 50 spot in G2's 2022 Best Software Awards . { "error" => "You do not have permission to perform the requested action" }. If the company is still enabled, this value will be. Limit response to conversations belonging to a single company. The phone number that sent the text message. "integration_id": 219, Not every type of integration can be configured with a trigger; the API will return a helpful error in those cases indicating the incompatibility. For more information on CallRail's API, you can read this help article. Each endpoint that supports filtering will describe the possible filters. "source": { A string representing a valid lead status. Passing. For example, a single source tracker Obtaining your API Key From your CallRail dashboard, in the top right corner select 'My Account' -> 'Account'. Must be a valid 10 digit US or Canadian number. "call_flow": { For example, the post-call webhook will contain the call duration, whether the call was answered, and a link to the recording (if applicable). These items are returned from all methods which can return more than one object. These endpoints return in reverse chronological order, with the newest displaying first. The lead status that will activate the integration trigger. Step 3: Add Pre-Call and Post-Call webhooks in CallRail to . "field_names": ["field_1", "field_2"] If provided, show results for calls to a single Company. These users are identified by the role reporting. One of. Grouping by company is only available when using the account-level endpoint. From your CallRail dashboard, in the top right corner select My Account -> Account. These users cannot otherwise login to the CallRail web interface. This setting is currently only supported for local phone numbers in the US and Canada. "customer_phone_number": "+14044442233", Tracker or Session Tracker would match a given visitor, that number will take It is intended for immediate use: either playback in a client browser or downloading the file to your own storage mechanism. 1. but is null or a blank string, the field will be cleared. Serving more than 200,000 companies worldwide, CallRail's solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form,. "type": "basic", Each record indicates if it is active for calls, text messages, or both. "type": "Webhooks", These values are used for simple string matching and can match path names, file names, URL parameter names, and URL parameter values. The customer has the answers, CallRail is the force multiplier. This endpoint will delete a tag. See Retrieving a Single Call for details. Daily emails are sent every morning, while weekly emails are sent every Monday, and monthly emails are sent on the first of every month. For more information, please refer to our support documentation. The name of the CallRail user who sent the text message. When a non-2xx response is received, you may notice missing webhooks or calls on your end. } Users can opt to receive notifications for all calls, only for first-time callers, only for voicemails, or for voicemails and missed calls. An array containing JSON objects of all verified Outbound Caller IDs for this company. Try to access to the network folder from the machine via Explorer to check if the folder can be accessed. Required when. Calls on or after this date will be included. For example, if you had one business number (the actual number leads are routed to), and then 4 tracking numbers which are what the leads see: Routing number (Your Business Number): 111-222-3333Tracking number 1: 111-111-1111Tracking Number 2: 222-222-2222Tracking Number 3: 333-333-3333Tracking Number 4: 444-444-4444. Our company-specific dynamic number insertion script displays tracking numbers based on the source type of the tracker in question. Additional fields are returned in the JSON and GET request line because of our Legacy API; however, we encourage users to build requests using the parameters outlined in this version of our API documentation for support purposes. The new state of the conversation, either active or 'archived. These notifications can be sent via email, text or desktop alerts. Nicepage 4.15: July 28, 2022 - We Are One Million! Unique identifier for the tracking number used most recently in the conversation. See. Call Flows allow for custom prompts and dynamic call routing to take place on a per call basis. * and DOM content is managed by a templating engine. "local": "+15553104554" They can listen to recorded calls if they receive an email about the call. ex. This call data can be limited to a specific date range, filtered based on a variety of criteria, and summarized in several ways. Also note that if no suitable replacements are found, some values from the queried number list may These numbers should be added to the Google My Business listing manually, or using the Google My Business integration. Port a Number into CallRail Use these instructions to submit a port request. Trackers are phone numbers that can be used to route phone calls to a business. This number must be added to the Call Extension or Call-Only Ad in Google Ads. When creating a Source or Session Tracker, you are given the opportunity to An optional default integration trigger can be defined for a company. When doing so, youll specify the URL that should receive the data, as well as the events that trigger the webhook. This endpoint returns a single Integration object in the target company. Time Zone configured for this company (Default: US Eastern Time). v3/a/{account_id}/integrations/{integration_id}.json. This example source code includes explanitory comments and a detailed Readme. }', "https://api.callrail.com/v3/a/{agency_id}/trackers.json", '{ Keys are boolean switches for, A short representation of the user referenced by. The unique id of the source the call belongs to. Passing, List of field names to ignore when capturing form submissions. } value of this function. (Source Trackers can alternatively be configured as offline trackers for use in offline media such as billboards or TV ads.) Short description of why the request failed. "tracking_number": { Filter the Response: Companies Index Endpoint. A simple way to learn the CallRail API is to make an API request with Postman, a powerful HTTP client to help easily test web services. Should be one of, If provided, only return calls that match this call type. Set the correct HTTP verb and URL endpoint, (Right click on image and select View Image/Open Image In New Tab to expand the image.). A user represents a specific person with access to your account who can view and interact with your call data. Choose the company where you'd like to port the number. The password used to log in to CallRail prior to password change. order. An array of values to look for in the landing page URL. This webhook also contains a field called changes that notes which fields changed (like note, recording, tag). The count of phone numbers to allocate to this pool. If provided. 2. A more detailed overview of how to install the javascript code along with how it works is contained here: https://support.callrail.com/hc/en-us/articles/5711709638541, Once you have installed the Javascript, please also test the URL of the pages you have added it to. Allows text messages to be sent and received by this tracker. The name of the tag formatted for display. but is null or a blank string, the field will be cleared. }', '{ The tracking number will persist for the visitor even "alert_type" : "vm_only", To assign a color to a Tag, youll select one of the color names from the table below to set as the value of the color object. Prerequisites Set up your CallRail access token: CallRail API v3 Documentation Plan your data flow Understand in what scenarios a customer should be created Determine what data needs to be stored per customer Think through what additional data should be assigned at the point of contact; i.e. Indicates whether the form has a monetary value associated with it. Developing . Note that swap.js does not depend on jQuery, and therefore the selector is used via Also Unique identifier for a specific text. ", "https://api.callrail.com/v3/a/{account_id}/users.json", "https://api.callrail.com/v3/a/{account_id}/users/{user_id}.json", '{ Source Type - The online or offline source the tracking number(s) is configured to track. CallRail happens to be an effective call tracking platform that helps marketers to track phone call conversions from search, digital, and offline marketing campaigns. CallRail features include: dynamic number insertion, Google analytics and ads integration, multi-touch cost per lead, form tracking, text messaging, visitor timelines, call flow builders, API documentation, email notifications, call recording, outbound calling, multi-channel attribution, summary emails, and more. Requested field names are are separated by commas. Forbidden The server understood the request but refuses to authorize it. The name of the company the source belongs to. Whether or not the account has recording enabled for outbound calls placed via the CallRail web application. A short representation of the scope (either Company or Account) for which this email is configured. Ensures results contain integration triggers and integrations belonging to a single company. This field does not assign the notification to the agent. The swap mechanism is asynchronous, since a request to The name of the campaign the call belongs to. Company Email hello@forty4hz.com Contact No. (Deprecated) CallRails DNI script no longer requires jQuery; this field is returned for compatibility purposes but has no effect. ", '{ An object describing constraints for provisioning tracking phone numbers. Name of the referring entity, e.g. engines, or based on other attributes from the referring URL or landing page. If provided, only include summary data for calls under the specified duration. But I was going into Tosche Station to pick up some power converters! The customers name, as reported by Caller ID. 1. Unique identifier for this summary email record. Numbers provided as a parameter are appended to The date and time the caller was last active on your website, in UTC, in ISO 8601 format. Total number of forms that were marked as leads in summary criteria range. This can be overridden for specified API requests by including a time_zone parameter. See the documentation for, A string representing a valid lead status. Turns the CallScribe feature on or off for this company. }, The numeric identifier for the account, ex. /v3/a/{account_id}/notifications/{notification_id}.json. "whisper_message": "Call from [source]", request what kind of phone number(s) you would like to use for the tracker. Getting Started with ESPnet. Can be either. The Camphouse Portal is reaching its final stages of testing and tentatively set to go live after Labor Day. Unique identifier for the integration trigger object. See, Whether or not the company has CallScore enabled. This integration provides call tracking and analytics software that syncs call and text message activity with HubSpot. CallRail servers may be required to obtain tracking phone numbers in some cases. Since integration triggers reduce or scope the data for external integrations, they must be associated with an existing active integration. Create a name for the integration, such as CallRail. "name": "Existing Customer", The business tracking phone number for this call (in E.164 format). 123456789. ", "https://api.callrail.com/v3/a/{account_id}/text-messages/{conversation_id}.json", "These aren't the droids you're looking for. Return summarized Call data for an Agency or for a Company. "customer_phone_number": "+14044442233", The duration of the call formatted for display. If youve included the dynamic number insertion script in your website and have form tracking enabled for your company in the CallRail application, this endpoint allows you programmatic access to those form submissions. Your These call analytics give users the insight they need to optimize their advertising campaigns, increase sales effectiveness, and improve customer retention. See. The URL for the stand-alone recording player for this call, if available. "source": { If provided, only include time series data for calls over the specified duration. Users are identified by an email address, and have an assigned role that controls the privileges they have within your account. For legacy purposes some additional fields are returned in the JSON and in the GET request line, but new implementations are strongly encouraged not to rely upon parameters other than the ones currently documented. A successful response will return something similar to the following image. inventory is available in that area code, the search will fall back to other The phone number that rang (in E.164 format). A temporary URL or permalinkpointing to the audio file of the recording in MP3 format. "first_name": "Gene", Request a toll free number in the 888 area code. "company_id": "COM8154748ae6bd4e278a7cddd38a662f4f", List of tracking phone numbers for this Tracker. The name of the search engine. Because of HIPAA restrictions, the URL returned in the response is not a link. Example: [https://example.com/pre-call.php, http://zapier.com/zaps/123]. To track all website visitors regardless of source, specify the string "all" in place If null, this notification applies for all trackers. Option to override the original source when a visitor arrives via PPC. Get started for free. Unique identifier for the company. For small businesses who might not quite understand what they are looking at, this is crucial. Describes the configuration setup of the notification. The name of the tag formatted for display. An integer representing seconds should be passed. If provided, only return forms that have had the given tag applied. These users are identified by the role manager. The type of integration represented by the object. ", "Take these two over to the garage, will you? One of. Filtering is available for many endpoints that return a list of objects. "call_log": true A distinction is made between a basic call flow and an advanced call flow.
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