[48], The benefits of e-services in advancing businesses efficiency and in promoting good governance are huge; recognizing the importance of these benefits has resulted in number of international awards that are dedicated to recognize the best designed e-services. The winners of the |4th European eGovernment Awards were announced in the award ceremony that took place at the 5th Ministerial eGovernment Conference on 19 November 2009 (Sweden); the winners in their respective categories are: Sultan Qaboos Award for excellence in eGovernance Oman(Started 2009) The award has five categories: Best eContent, Best eService, Best eProject, eEconomy, eReadiness. [22] The majority or eBay's business is conducted in the United States but it does a great deal of international business including the United Kingdom and Germany. Available at, Codagnone, C. Undheim T.A (2008). When youre running an e-commerce business, one thing you absolutely need to get right is delivery. Baidu Is the most visited website in the country and it is used as a search engine and has an annual revenue of $10 billion. Wal-Mart is also a widely popular retailer. Heiner and lyer (2007) E-Service opportunities and Threats, Journal of value chain management, 1, 11. (2001) E-Governance and Government Online in Canada: Partnerships, People and Prospects, Government Information Quarterly,18, 93-104. The possibility of fraud will continue to reduce the utilization of the internet. It also highlights how policy makers can leverage the potential of digital transformation in retail and which collectively contribute to such an assessment. Internet Research, 16 (3), 339-359, Alasem, A. (2001). 31, Iss. Lu (2001)[6] identifies a number of benefits for e-services, some of these are: The term e-service has many applications and can be found in many disciplines. Asgarkhani, M. (2002). The rash of hacker attacks, Web page defacing, and credit card information being posted on electronic bulletin boards can make many federal agency officialsas well as the general publicreluctant to conduct sensitive government transactions involving personal or financial data over the Internet. By and Large, Security is one of the major challenges that faces the implementation and development of electronic services. Companies such as eBay and Etsy have achieved great success, with eBay posting a net income in 2016 of nearly $9 billion and Esty claiming roughly $200 million in profits from nearly $2 billion sales. No more queuing, traffic jams or bureaucratic hassles and one can now conduct transaction at one's own convenience. Apple develops and sells a wide variety of technological goods and services such as cell phones, music players, and computers. The possibility of privacy violations will reduce the utilization of the internet. Apple's sales for E-commerce in 2015 was $12 billion. Asgarkhani, M. (2002b) e-Governance in Asia Pacific, Proceedings of the International Conference on Governance in Asia, Hong Kong. [25] China's plan of action to incorporate the internet into everyday business and grow the economy is known as Internet Plus. The government plans to have this plan in full effect by 2025 to be the main driving force for economic and social improvements. Join the discussion about your favorite team! Electronic Journal of e-Government, 7(1), 1 10, Wimmer, M., Codagnone, C. and Janssen, M. (2008) Future of e-Government Research: 13 research themes identified in the eGovRTD2020 project. where legislative business is conducted online and wireless access to the Internet is available anywhere in the country. Customers needs have changed dramatically, with most now expecting a fast, reliable delivery service. For example, Huang (2003)[33] finds that most of the websites in general fail to serve users with disabilities. Decision Sciences. The service has applications for many industries, from financial service providers to telecommunications companies and utilities. So, in recent years there seems to have been efforts for providing various e-services in many developing countries since ICT is believed to offer considerable potential for the sustainable development of e-Government and as a result, e-Services. [19] Through the internet and websites such as USA.gov, an individual can perform actions such as contacting elected officials, find information about the work force such as retirement plans and labor laws, learn about money and consumer issues such as taxes, loans, and welfare, learn about citizenship and obtaining a visa or passport, and other topics such as health and welfare, education, and environmental issues. There will be a leap forward in the way of marketing and showcase of products. Nevertheless, some e-government initiatives have flourished in developing countries too, e.g. [27] There is(are) a wide variety of reasons as to why E-commerce flourishes in China including easy access to mobile internet, low cost of shipping, and a vast selection of cheap, unbranded products. Moreover, a serious e-government digital divide is that services mostly used by social elites. Meeting these expectations comes at a price to government agencies where it concerns managing information more specifically, ease of access; data integrity and accuracy; capacity planning to ensure the timely delivery of data to remote (possibly mobile) sites; and managing the security of corporate and public information. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of e-service in both domains of e-government and e-business.[a]. The Importance of Cybersecurity. Only a decade after emerging from the fastest genocide of the 20th Century, Rwanda, a small country in Eastern Central Africa, [17] The implementation of e-Government has been widely acclaimed in that it provides new impetus to deliver services quickly and efficiently (Evans & Yen, 2006:208). eGovernment empowering citizens: Genvej (, Category 2b. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. However, despite significant technological advances, this prediction is no longer a mainstream concern. Axelsson et al. According to Helbig et al. Content marketing statistics inform your strategy and provide insight into the ways other content marketers are solving the pain points of their target audience and generating leads. (1997) Virtual Cities, Social Polarisation, and the Crisis in Urban Public Space, Journal of Urban Technology, 4, 1, 19-52, Allen, A.B., Juillet, L., Paquet, G. and Roy, J. It is currently located throughout 100 countries worldwide and in 2015, it filed 3,898 patent applications, more than any other country in the world. A considerable amount of research efforts already exists on the subject matter exploring different aspects of e-service and e-service delivery; one worth noting effort is Rowley's study (2006)[1] who did a review study on the e-service literature. There is no need to travel to the malls or wait at the checkout counters. There is a complaint that researchers focus more on effectiveness There is an emerging trend seemingly moving away from the efficiency target and focusing on users and governance outcome. (2005) Assessment of current research and some proposals for future direction, International Journal of Public IS, Lu, J. European eGovernment Awards program started 2003 to recognize the best online public service in Europe. Citizens and businesses expect to be allowed to access data in a flexible manner (at any time and from any location). The perceived effectiveness of e-service can be influenced by publics view of the social and cultural implications of e-technologies and e-service. Users ability to access to the e-service is important theme in the previous literature. An Overview of e-Government Metadata Standards and Initiatives based on Dublin Core. For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. According to Grnlund et al. (2001). people want to be assured that they are safe when they are conducting online services and that their information will remain secure and confidential. processing layers (customer service systems, interaction layer ( integrating e-services), and. Wu, Philip F. (2009). ), Mawangi, W.(2006) The social relations of e-government diffusion in developing countries: the case of Rwanda, Proceedings of the 2006 international conference on Digital government research, May 2124, 2006, San Diego, California, van Brakel, P.A. Amongst these, key factors relate to a lack of a clear strategy to facilitate uptake and adoption of e-government services as well as evaluation frameworks to assess expectations of citizens who are one of the primary user groups of these services.[17]. Potential Impacts on Society despite some economic benefits of ICT to individuals, there is evidence that the computer literacy and access gap between the haves and have-nots may be increasing. In the context of biometric identification, usability referred to the smoothness of enrollment and other tasks associated with setting up an identification system. There are various factors Although this meaning of the term is often used in the context of computer interfaces, there is no reason to confine it to computers.[46]. Compared to Accessibility, There is sufficient literature that addresses the issue of usability; researchers have developed different models and methods to measure the usability and effectiveness of eGovernment websites. ICT, in general, is referred to as an enabler, but on the other hand, it should also be regarded as a challenge and a peril in itself. Impact on Social Interaction advancements in ICT and e-Technology solutions have enabled many government functions to become automated and information to be made available online. "Life, Liberty and the pursuit of Happiness" is a well-known phrase in the United States Declaration of Independence. Vol. Microsoft is quietly building a mobile Xbox store that will rely on Activision and King games. Depending on the types of services, there are certain functionalities required in the certain layers of e-service architectural framework, these include but are not limited to: Measuring service quality and service excellence are important in a competitive organizational environment. Different human, organizational and technological factors, puzzling when viewed against the limited progress made in other comparable developing countries, especially those located in the According to Bannister (2007)[36] benchmarks are not a reliable tool for measuring real e-government progress. Government Information Quarterly, 26(2009), 8997, Shalini, R. (2009). Tencent is used mainly for instant messaging but has other applications as well including mobile games and other digital content. These technologies used in E-commerce, like handheld or mobile platforms will be part of E-commerce businesses, and subscription of services will have greater importance in the digital market. Wal-Mart's sales for E-commerce in 2015 was roughly $13 billion. The phrase gives three examples of the unalienable rights which the Declaration says have been given to all humans by their Creator, and which governments are created to protect. 6th International Conference (EGOV 2007, Regensburg, Germany), 4656, Bannister F. (2007). Since, we don't have a crystal ball, it is impossible to predict, accurately, the future! [23] The global reach of Etsy is seen in nearly every country in the world with 31% of gross merchandise sales occurring outside of the United States. ICT is believed to offer considerable potential for the sustainable development of e-government. Kluwer Academic Publishers, Massachusetts, Kaylor, C., Deshazo, R. & Eck, D. V. (2001) "Gauging e-government: A report on implementing services among American cities". The curse of the benchmark: an assessment of the validity and value of e-government comparisons, International Review of Administrative Sciences, 73 (2), 171-188, Helbig, N; Gil-Garca, J; Ferro, E (2009). In these cases, firms and customers will continue to use traditional platforms. EBPP (electronic bill presentment and payment): On the Internet, electronic bill presentment and payment (EBPP) is a process that enables bills to be created, delivered, and paid over the Internet. Strategic Management of Information systems and Technology in an e-World, Proceedings of the 21st IT Conference, Sri Lanka, pp103-111. Applying stakeholder theory to e-government: Benefits and Limits. Implied in this measure is the extent to which the usage of communications devices and Internet services creates efficiencies for business and citizens, and the extent to which this usage is leveraged in the development of information and communications technology (ICT) industries. Some of these are: Practical examples of e-services in the Developing World, Examples of E-services in Established Countries, E-services in the United States of America, Challenges to e-services in the Developing World, Social, cultural and ethical implications of e-services, Rowley, J. mobile phones based) as customers may not like to be contacted with the service providers at any time and at any place. They have grown their business by having electronic services. Consumer perceptions of Internet Retail Service Quality. telephone, call center, public kiosk, mobile phone, television) are also considered. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. (2001). satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Ndou, V.(2004)E-Government for developing countries: Opportunities and Challenges, EJISDC 18, 1, 1-24, Graham, S. and Aurigi, A. [13] What the experience in these countries shows, is that governments in the developing world can effectively exploit and appropriate the benefits of ICT, but e-government success entails the accommodation of certain unique conditions, needs and obstacles. The third issue is privacy. Government agencies are expected to work with regulatory groups in order to avoid these problems. Wal-Mart is also a widely popular retailer. ", Most of the reports and the established criteria focus on assessing the services in terms of infrastructure and public policies ignoring the citizen participation or e-readiness. 2.0 offers increased citizen participation through on-line applications such as social media and other apps. Are Mauritians ready for e-Government services?. Rwanda has undergone a rapid turnaround from one of the most technologically deficient countries only a decade ago to a country According to the GAO report[42] of 2002 security concerns present one of the toughest challenges to extending the reach of e-government. Usability of E-Government Web Sites for People with Disabilities, In Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS03), IEEE Computer Society, 2003, Jaeger, P.T. However, in the last years, one can observe appearing of different e-services and related initiatives in developing countries such as Project Nemmadi, MCA21 Mission Mode Project or Digital India even more, in India; Electronic Government Directorate in Pakistan; The E-government citizen program in Iraq; E-government Development Center in Azerbaijan etc. [44] The stakeholder theory suggests that need to focus on all the involved stakeholder s when designing the e-service; not only on the government and citizens. In general terms, the definition of e-readiness is relative, for instance depending on a country in question's priorities and perspective. Measuring cost/benefits of e-business applications and customer satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Jiang, J.J.; Klein, G. and Crampton, S.M. The purpose of content marketing is to create and share relevant written, downloadable, and visual media so your target audience can learn about your brand, expertise, and products or services. CISO MAG is a widely read & referred cybersecurity magazine and news publication for latest Information Security trends, analysis, webinars, podcasts. (2006) An analysis of the e-service literature: towards a research agenda. [1], Since its inception in the late 1980s in Europe[citation needed] and formal introduction in 1993 by the US Government,[2] the term E-Government has now become one of the recognized research domains especially in the context of public policy and now has been rapidly gaining strategic importance in public sector modernization. NCUAs Information Security Examination and Cybersecurity Assessment Program. Journal of Value Chain Management, 1(1/2). This is a concern to those who place a high value on social interaction. 7000+ amazing blocks Mobirise Free Website Builder app offers 7000+ website blocks in free, premium themes and page templates that include sliders, image/video galleries, articles, blog posts, counters, chat buttons, online shops, countdowns, full-screen intros, shopping carts, features, data tables & pricing tables, progress bar & cycles, timelines, tabs & accordions, call The key finding of his study is that there is need to explore dimensions of e-service delivery not focusing only on service quality In order to understand e-service experiences it is necessary to go beyond studies of e-service quality dimensions and to also take into account the inherent characteristics of e-service delivery and the factors that differentiate one service experience from another.. European Journal of ePractice. Another meaning of usability is related to the ease of use of an interface. If youre looking to improve your customer service and boost your business, paying attention to your delivery process is key. In March 2016, there were roughly 663 million users. Internet Plus will help to grow the job market as the government plans to use local citizens for development, and to generate more areas dedicated to technological growth such as Zhongguancun. N 4 August 2008, GAO.(2002). [14], But the potential for e-government in developing countries remains largely unexploited, even though. User Acceptance of Emergency Alert Technology: A Case Study. E-commerce sales are projected to grow 10 to 12 percent annually. Category 1. eGovernment supporting the Single Market: EU-OPA, the European Order for Payment Application (, Category 2a. The three main components of e-services are: For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. Government 2.0 (Gov. Customers do not take like intrusive behavior and may not use the e-service platform. Information Security - technological advancements allow government agencies to collect, store and make data available online to individuals and organizations. Leverage our proprietary and industry-renowned methodology to develop and refine your strategy, strengthen your teams, and win new business. A case management system that integrates the processes related to management of cases for the Syariah Courts. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. has become one of the continent's leaders in, and model on, bridging the digital divide through e-government. Due to both spyware and security holes in operating systems, there is a concern that the transactions that consumers undertake have privacy limitations. Some steps the government wants to take in order to increase their E-government services are to develop more online functions, use government sites to integrate on-line services, have supplementary open data available to citizens to further government transparency, and to combine services from local and country-wide governments for convenience. Understanding the complexity of electronic government: Implications from the digital divide literature. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet. Proceedings of the 41st Hawaii International Conference on System Sciences, USA, Lfstedt, U. ACET and Other Assessment Tools. A note on SERVQUAL reliability and validity in information system service quality measurement. This theme is concerned with establishing standards for measuring e-services or the best practices within the field. Brazil, India, Chile, etc. However, in complicated services there are needed to change some prevailed skills, such as replacing verbal skills with skill in searching for information online. The five attributes of this model are: reliability, responsiveness, assurance, tangibles, and empathy. It is easy to compare prices and quality by using the E-shopping tool. E-Services: A framework for growth. Measuring cost/benefits of e-business applications and customer It simply refers to carrying out business activities over the internet. However, But still there is call to improve these measures and make it more compressive[45], ``The word usability has cropped up a few times already in this unit. Its services are globally available in Russia and Brazil through AliExpress. Benchmarking Asia Pacific National Telecom Regulatory Authority Websites. As a pre-approved PSG vendor for both E-Commerce Web Development and Digital Marketing Solutions, we can tailor highly effective digital marketing strategies to accelerate your sales after setting up your e-commerce store. Impacts on individuals rights and privacy as more and more companies and government agencies use technology to collect, store, and make accessible data on individuals, privacy concerns have grown. (2007),[35] for a simple e-service, the needs for knowledge and skills, content and procedures are considerably less. eGovernment Excellence Awards Bahrain(Started 2007) The program has three categories: Government Awards: Best eContent, Best eService, Best eProject, eEconomy, eEducation, eMaturity Business Awards: Best ICT solution Provider, eEconomy, eEducation Citizen Awards: Best eContent, eCitizen. Government Information Quarterly (GIQ), 18(4), 293 - 307. [39] To summarize the findings, it can be said that Mauritius is ready but the Mauritians are not, ``E-readiness, as the Economist Intelligence Unit defines, is the measure of a countrys ability to leverage digital channels for communication, commerce and government in order to further economic and social development. 17th European Conference on Information Systems, Scholl, H. J. Huawei is a tech company that produces phones, tablets, and develops the equipment used in fixed-line networks.
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