Researched, consulted and advised senior management on operations improvements, focused on product and project management, and customer engagement. Played a key role in ensuring that the transition of the EDS account (30 locations) from Michigan to Illinois was transparent to the customer. Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet our customers order and delivery requirements Customer Operations Analyst Job Description | Velvet Jobs Customer operations analyst Jobs | Glassdoor Download Customer Operations Resume Sample as Image file, Customer Operations Manager Resume Sample, Customer Operations Analyst Resume Sample, Customer Operations Specialist Resume Sample, Manager, Customer Operations Resume Sample, Provide feedback for Customer Operations Manager participation in status calls, Identifies and highlight areas for potential improvement and make associated recommendations, Status updates provided to internal stakeholders on consultant HCP feedback, Provides and gathers feedback and insights into HCP Engage system modifications and enhancements, Works with business team to prepare advisory board meeting evaluation form, Dotted line Managers for Customer Operations Coordinator, Lead and manage a team of Customer Operations Specialists and also provide leadership support and coaching to team, Support team member development and actively manage succession planning, Analysis/reporting of customer and operational activities to drive continuous improvement, Review and approve EDI. Summary : Experienced in Quality Assurance and Materials Management Investigations including in ISO-certified manufacturing and Hazmat control in the military Proficient in designing and training in Quality Assurance, TQM, Material Handling, Process Improvement and Safety for ISO certification Accomplished in Computer Network Systems, customer service, training and . This way, you can position yourself in the best way to get hired. 22 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Communicated proficiently with customers and colleagues both written and orally. Created a WOW experience for all shell customers. With 4,200+ members, the SDPA is committed to advancing the care of patients through the education and empowerment of . Work with multiple locations, sales team members & customers remotely from a centralized settlement office. Operations Analyst Skills For Your Resume And Career - Zippia Maintenance of the daily production schedules for both Fuel and Prepaid card . You will be a key link between the central finance team and the local Commercial, Operational and Sales departments. . Support general operations, data management, customer service, data analysis, issue identification and resolution. Knowledge and experience of SAS preferred, Strong SQL skills and experience in combining multiple data sources in order to deliver analysis. 09/2011 - 04/2015. 12/2019 to 04/2020 Customer Operations & Logistics Analyst Kind Healthy Snacks | New York , NY. An Operations Analyst is a professional who solves problems internally and implements goal-oriented strategies in companies. Utilized the SalesForce system processing month-end financial reporting. Provide first line Helpdesk\Customer Service support to the ONI Command under the IITM Contract. Help us improve CareerBuilder by providing feedback about this job: Report this job Job ID: 2307741883. Resumes in Ottawa, ON, K1V 0M5, Canada - postjobfree.com Ability to lead and work collaboratively with internal-external partners to achieve desired results. Led numerous process improvement initiatives to improve capability and close gaps in operations to ensure compliance with state and federal regulations. Proactively engage Sales, Marketing and Technical Service teams to obtain demand information. Experience. Operations Analyst Job Description | Glassdoor Guide the recruiter to the conclusion that you are the best candidate for the customer operations analyst job. Call Center Business Analyst resume in Roseville, MI - November 2022 Standardize methodology for addressing common questions and ensure that consistent approaches be utilized across the company. Customer Operations Analyst. Upload or Build a resume to unlock your profile. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. They provide strategic and tactical support in areas such as: Defining customer service workflows. Below we've compiled a list of the most important skills for an operations analyst. Conducted special projects and initiatives, including establishing quality assurance procedures and revising internal policies and procedures. Reviews deliverables prepared by team before passing to client. We ranked the top skills based on the percentage of operations analyst resumes they appeared on. CareerBuilder TIP. Customer Support Operations: Description, Responsibilities, and Skills Operations Analyst Resume Examples and Templates | Indeed.com By being involved in smoke testing and defect resolution, Quality assurance, executing test cases and capturing data for reproducible issues, Lead our sales organization by educating them on best practices and ensuring adherence to policy and procedures, Supporting Customer Operations projects for all Customer Operations leads and Analysts, Supports the Training Team with the creation of training materials during the on boarding process for new employees as well as incumbents, Reports customer contact evaluation results and recommendations to upper management, Analyzes data to assess Customer Satisfaction and adjust local procedures and policies, Provides structure to the Companys Quality Assurance expectations by conducting meetings and training sessions with Supervisors and Staff from multiple departments throughout the company, Works closely with the Electric T&D Department to determine and provide long/short term operational and performance improvement enhancements directed at improving our Customer Satisfaction Index, Actively participates in problem solving initiatives to determine root cause, gap analysis along with the development and implementation of process improvement recommendations, Creates Power Point presentations and present to various levels of the organization, Monitor, review, and maintain work order and SAP work management information, Ensure that all necessary information is received from the customer prior to the design effort, Takes personal responsibility for identifying and correcting issues promptly, Learning and working through systems related to the sales organization, including, Ability to apply knowledge and formulate customer recommendations, Strong critical thinking and decision-making skills, ability to perform under stressful conditions, Strong project management skills, strong influencing and negotiation skills, -Ability to apply knowledge and formulate customer recommendations, High attention to detail and strong sense of urgency, Strong critical thinking and decision-making skills, Ability to learn and apply new skills and systems, Ability to perform and complete work in a fast paced, dynamic environment, Ability to utilize large volume of data to develop clear, concise reports, Delivery booking in a timely and accurate manner, Regular liaison with Sales, Account and logistics, Providing support with specific projects and process improvements, Travel to corporate offices in the United States, 1+ years of experience preferred in a VMI, production forecasting, or a planning role with a particular emphasis on production planning, replenishment, inventory planning, analysis, and modeling, Strong working knowledge of Microsoft Office applications (MS, Word, Excel, Access, Outlook, PowerPoint, and Visio), Replenishment, Demand Planning and/or procurement system experience preferred, Proven interpersonal, verbal and written communication skills, Expresses written ideas, thoughts, or facts in a clear, convincing, and organized manner, Ability to analyze data and trends, make educated conclusions and provide recommendations in a clear and concise manner, Multi-tasks by switching smoothly from one project or task to another, Manages timelines; deals effectively with pressure, Takes independent action and works autonomously, Takes initiative and seeks increased responsibilities, 4 year Bachelors Degree in Business, Statistics, Finance, Supply Chain, or another related field, plus 3-5 years of related business experience, Experience with TIBCO Spotfire (preferred), Tableau, or other data visualization application, Ability to be self-motivated, creative and proactive required. ), Collect and analyze customer service key performance indicators and cost of failure data from various sources. Worked in Connect and associated programs to support and Coordinate with 2nd and 3rd tier teams to facilitate implementation and standards of service. Solve day-to-day operational challenges with an HSSE and customer-centric mindset, ensuring business needs are met in full and in a timely manner the first time and every time. order trends by customer, by product, by inventory level, etc. Complete Data Analyst Training: Python, NumPy, Pandas, Data Collection, Preprocessing, Data Types, Data Visualization Accounting & Financial Ratio Analysis made easy. Focused on one POC (Point of Contact) one resolution mentality. Choose a template with the colors, fonts & text sizes that are appropriate for your industry. Ensure understanding and provide consistent application of policies and procedures, Ensure a high level of quality assurance, customer satisfaction and departmental performance while maintaining low cost customer service. . Occasional after hours availability as needed to support projects and escalations. Skills : Inventory Management, Excel Analytics, Forecasting, SAP. Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. Customer Service Operations Lead - 123 Money | KariER.co Coordinated with lenders, staff and title companies to resolve outstanding items. Operations Coordinator - PEST-PRO MANAGEMENT PTE. LTD. | KariER.co Manually create various reports and distribute to appropriate teams. Objective : Responsible for Receiving and responding appropriately and efficiently to inbound communications related to orders, shipping, returns, product inquiries, basic technical support, concerns/complaints, and other general questions. etc), Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience, Strong understanding of Cisco's internal business functions, Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations, Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook), Experience with Pivot tables and macros a plus, Solid business acumen with a passion for customer satisfaction, Ability to order and manage a variety of data and information from various sources, Experience of working with, or within a Sales environment and understanding the Sales Process, Process-oriented, accountable and trustworthy, Confronts business issues professionally and directly, Proven ability to multitask and balance multiple priorities simultaneously, Ability to clearly identify, communicate and trouble shoot issues to resolution, Proficiency with Microsoft office applications (especially Excel and Access), BA/BS Degree in Business or equivalent area of study and a minimum of 1 year of experience or a minimum 5 years of experience in a Customer Operations or Electric Operations position, Must be willing to be trained as a Lean Six Sigma Green/Black Belt, Excellent computing skills required, specifically in Microsoft Outlook, Excel, Power Point and Word, Knowledge of PSEG Long Island computer systems, Analyze data and provide reports to Customer Operations, Sales, Supply Chain and other business units, as required, Prepare reports summarizing finished goods, customer inventory levels and customer orders for branded product portfolio, Analyze and report in accordance with established customer metrics, established order indicators and quantities, Conduct statistical analysis and reporting (i.e. Skills : IBM AS/400 BPSC, Inventory Control And Cost Reduction, Unwanted Material Control, Lean Manufacturing, Kaizen (rapid . - Select from thousands of pre-written bullet points. MS Office. Completed special project assignments to identify opportunities for enhancing conversion options within the call center and managed appropriate workforce staff roster. Perform product and program audits for all business lines. Customer Service & Operations Resume Sample | MintResume Enter and process orders within an internal database for order . Its actually very simple. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize . Works with Accounts Receivables contact to assist with resolution of A/R issues. Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members, Provides operational support through business process review, analytics and business intelligence reporting, Analyze & document business processes and workflows, Collaborate cross functionally to identify process gaps and generate recommendations for process improvements, Build presentations and compile business cases in support of process improvements and new initiatives, Provide business intelligence reporting in support of wholesale operations initiatives, Track and report on spend against budget for customer driven costs, Provide operational support and analysis for the B2B Operations Team through business process review and business intelligence reporting, Serve as the business liaison between Clarks, certain third party service providers and our wholesale customers, providing operational support and representing Clarks, Responsibilities in some cases include retaining ownership & managing processes, Responsible for presenting and managing a process, around contracts and agreements with our customers, Knowledge of Specific Process Related Working knowledge of an organization, 2-3 years successful experience in an Analyst capacity, Experience with enterprise business intelligence tools, Experience developing instructional and procedural documentation and presentations, workshops and work sessions, Strong ability to multi-task and support multiple initiatives running concurrently, Strong written & verbal communication skills, Lean / Six Sigma / Kaizen certification is a plus, Must have excellent interpersonal, verbal and written communication skills, Sony Pictures Entertainment is an equal opportunity employer. Recommend action plan to resolve issues, Direct the efforts of local technology support resources in support of hardware/software maintenance and ensure change management activities minimize conflict with peak customer activity periods, Maintain documented facilities readiness plan; design and implement remediation actions to ensure compliance with corporate requirements, Manage all top-priority customer issues through to resolution and identify improvement opportunities, Develop and manage call center communications by employing multiple vehicles to ensure employee understanding and compliance, Ability to read, write, speak and understand English, Financial planning/analytical assessment skills, Solid understanding of workforce staffing/analytics, Proven track record of developing staff and maintaining a high level of employee relations, Mature judgment and individual initiative; ability to make sound decisions under pressure, Thorough knowledge of the operational components of running an call center, including infrastructure technologies, processes, procedures and call handling tools, Proficiency with PCs and Microsoft Office Suite, Ability to perform analysis using complex databases, Demonstrated ability to lead activities for both call center floor personnel and staff support operation, Bachelors degree or experience commensurate with a degree required, 5 years of experience at a managerial level working in a telecommunications call center required, Progressively responsible roles with proven ability to manage diverse teams, Develop and maintain operational and performance metrics and reports required, Extensive knowledge of the telecommunications industry, Ability to develop and execute improvement initiatives and lead reports through change, Support launch of training platform (My Coach Journey) in Distributor network. Project Management. Composed technical literature for ballistic test reports in Word and Excel. Knowledge and experience with Tableau preferred, Independently develop and direct a variety of more sophisticated fact-based analyses and ad hoc reports that aid Management in making decisions relating to collection of Complaint data, Responsible for formally communicating to LOB leadership the periodic results and findings from the Complaint data, Develop creative approaches and methodologies to answer critical business questions, mitigate potential areas of risk for the Bank, and identify opportunities to enhance the Customer Experience using analysis and presentation of the insights derived from the analysis, Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Sent daily correspondence using Microsoft Outlook email browser. Maintains notes within appropriate systems, Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date, Support subcontract process including insuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements, Provide additional operations administration support, as required, Recover drugs that are administered or dispensed to indigent patients without third party prescription coverage, Build relationships with and act as liaison to physicians, patients and pharmaceutical companies regarding program systems and processes, Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program, Routinely visit key contacts within the health system to ensure high level of service and assist in program participation, Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies, Discuss medication options with physician and patient based on accessibility and availability (outpatient environment), Answer pharmacys questions regarding day-to-day operational issues, product/vendor information, Manage and process applications to pharmaceutical manufacturers Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third party coverage, Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral, Extensive patient education/counseling to determine eligibility for assistance, Identify and resolve rejected applications, including accessing comparable drug regimen, Refer patients that do not qualify for programs to other outside assistance. No need to think about design details. Recognized by management for highest customer satisfaction score. Developed training curriculum for internal associates as well as customers for proprietary VoIP telephony platform. Your goal within the team is to make . One of the best ways to acquire the skills needed to be an operations analyst is to take an online course. It's actually very simple. Working closely with road transport hauliers, sales, and technical staff. Resume Skills and Keywords for Operations Analyst (Updated for 2022) Participated as key member of division, analyzing and reporting various metrics, increasing efficiency and improving operational business processes. Generated various performance reports for internal and external groups. Assist with internal and client initiatives to drive associate engagement across multiple sites. Work is reviewed for soundness of judgment, overall adequacy and accuracy, BA/BS or equivalent experience required.
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